At VELUX, your safety is our top priority. We are dedicated to providing products that meet the highest safety standards and comply with all relevant regulations. This commitment is reflected in our strict adherence to the European Union's General Product Safety Regulation (GPSR).

Understanding the General Product Safety Regulation (GPSR)

The GPSR is a comprehensive framework designed to ensure that all products on the EU market are safe for consumers. It requires businesses to:

· Ensure Product Safety: All products must be safe under normal or reasonably foreseeable conditions of use.

· Provide Adequate Information: Consumers must have the necessary information to assess risks associated with a product.

· Implement Traceability Measures: Products should have batch or serial numbers for effective tracking.

· Facilitate Recalls: Efficient systems must be in place to withdraw unsafe products from the market.

For more detailed information, you can view the full guidance on the European Commission's website here: https://commission.europa.eu/business-economy-euro/doing-business-eu/eu-product-safety-and-labelling/product-safety/general-product-safety-regulation_en

How We Comply with EU Safety Regulations

· Rigorous Safety Assessments: The VELUX Group performs thorough safety evaluations of our products to ensure compliance with all relevant EU standards.

· Quality Assurance Processes: Our production facilities maintain high-quality manufacturing standards.

· Transparent Information: We provide detailed product information, including safety instructions and warnings where applicable, to help you make informed decisions.

· Batch and Serial Number Traceability: Every product is labeled with a batch or serial number, allowing us to track and manage products efficiently.

Batch and Serial Number Traceability

To enhance safety and quality control:

· Identification: Each product has a batch or serial number printed on the product or its packaging.

· Traceability: These numbers allow us to trace the product's history and manage inventory effectively.

· Recall Efficiency: In the unlikely event of a recall, these identifiers enable us to quickly inform affected customers.

Identifying Your Product's Batch or Serial Number

To locate your product's batch or serial number:

· On the Product: Check the bottom or back of the product for a sticker or engraving.

· On the Packaging: Look for a label near the barcode.

Access to Safety Information

We believe in empowering our customers with comprehensive safety resources:

· Product Installation Guides
Get step-by-step instructions to set up and use your products safely.

· Safety Documents
Access user manuals, safety warnings, and certifications for each product.

· Product Recalls and Safety Updates
Stay informed about any important safety information or product recalls.

Current Status: There are currently no product recalls or safety notices.

Installation guides

Find installation guides here.

Postal and electronic addresses:

For compliance enquiries, contact:

VELUX Company Ltd
Woodside Way
Glenrothes
Fife
Scotland
KY7 4ND

Tel: 01 8161620
enquiries@velux.ie